To apply for a social security payment, usually you must lodge a claim form at a Centrelink office.

You can also register an intention to claim over the phone to Centrelink or by visiting a Centrelink office. Someone acting on your behalf can also register your intention to lodge a claim. However, you must follow up by lodging a written claim, usually within fourteen days.

An interview will usually follow. Centrelink will ask you to provide information such as proof of identity, income and assets details, your tax file number, and other information relevant to the payment you are claiming.

If you are required to meet an activity test, you will usually have to attend an appointment with a employment services provider and negotiate an Activity Agreement before you are paid.

If you are having trouble obtaining information relevant to your social security entitlement, lodge your claim first. And more importantly, do not be dissuaded by Centrelink advice from lodging a claim - you may be disadvantaged if you don't. It is your right to test your entitlement, and you must do this by lodging a written claim - a telephone enquiry is not adequate.

To view a web page featuring a form through which you can indicate your intent to make a claim go to the Centrelink website - www.centrelink.gov.au.